Shipping Policy
At Orthovel Footwear, we're committed to delivering your order as quickly and efficiently as possible.
Free U.S. Shipping
We offer FREE standard shipping on all orders within the United States.
Order Processing
Orders are typically processed within 1–3 business days.
During holidays, sales events, or periods of high demand, processing times may be slightly longer.
Once your order has shipped, you'll receive a confirmation email with your tracking information.
Estimated Delivery Times
United States
- Processing Time: 1–3 Business Days
- Shipping Time: 4–7 Business Days
- Estimated Total Delivery: 5–10 Business Days
Delivery estimates are provided as a guide and may vary due to weather, carrier delays, or other circumstances beyond our control.
Order Tracking
As soon as your order ships, you'll receive an email with your tracking number.
You can use the tracking link provided in your shipping confirmation email to monitor your shipment at any time.
Delayed Deliveries
While most orders arrive within the estimated timeframe, occasional delays may occur due to:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Incorrect shipping information
We appreciate your patience and will gladly assist if your package is delayed.
Incorrect Shipping Address
Please double-check your shipping address before completing your order.
Orthovel Footwear is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error, contact us immediately. We'll do our best to update your address before your order ships.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our support team as soon as possible.
We'll work with the shipping carrier to help resolve the issue and, when appropriate, arrange a replacement.
Contact Information
Store Name: Orthovel Footwear
Company Name: Orthovel LLC
Customer Support: support@orthovel-footwear.com
Business Address: 1436 Oak Hollow Court Cary, NC 27519 United States
Customer Service Hours: Monday – Friday 9:00 AM – 9:00 PM (ET)
