Privacy Policy
At Orthovel Footwear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Orthovel LLC collects, uses, stores, and shares your information when you visit our website or purchase our products.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase history
- Payment information (processed securely through our payment providers—we never store your full payment card details)
- IP address, browser type, device information, and cookies
- Information you provide when contacting customer support or subscribing to our newsletter
How We Collect Your Information
We collect information when you:
- Place an order on our website
- Create an account
- Subscribe to marketing emails
- Contact our customer support team
- Browse our website using cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Process payments securely
- Provide shipping and delivery updates
- Respond to customer service inquiries
- Process returns and refunds
- Improve our website, products, and services
- Prevent fraud and enhance website security
- Send promotional emails and special offers (only with your consent where required)
Legal Basis for Processing
Depending on your location, we process your personal information based on:
- Performance of a contract (processing your order)
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for marketing communications and certain cookies)
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Personalize your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We only share your information with trusted service providers necessary to operate our business, including:
- Payment processors
- Shipping and logistics partners
- Website hosting providers
- Email and customer support platforms
- Fraud prevention services
- Government authorities when required by law
We do not sell your personal information.
Your Privacy Rights
Depending on your state of residence, including California and other applicable U.S. privacy laws, you may have the right to:
- Know what personal information we collect
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your data (data portability)
- Opt out of certain uses of your personal information where applicable
- Exercise your rights without discrimination
To submit a privacy request, please contact us using the information below.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While no online transmission can be guaranteed to be completely secure, we continually work to protect your information using industry-standard security practices.
Data Retention
We retain personal information only as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Enforce our agreements
Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment processors and shipping providers. We are not responsible for the privacy practices of these third parties.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Information
Store Name: Orthovel Footwear
Company Name: Orthovel LLC
Customer Support: support@orthovel-footwear.com
Business Address: 1436 Oak Hollow Court Cary, NC 27519 United States
Customer Service Hours: Monday – Friday 9:00 AM – 9:00 PM (ET)
